We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, Susan Clark Solicitor has provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact Susan Clark to discuss your concerns and we will do our best to resolve any issues. Making a complaint will not affect how we handle your case. If you remain unhappy with our response to your complaint, you have six months from the date of outr final letter in which to complain to the Legal Ombudsman.
If your complaint relates to my bill, then you may have the right to have the bill assessed under the Solicitors Act 1974 (Part III).
What to do if we cannot resolve your complaint.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.